At a glance

Are you passionate about pioneering Artificial Intelligence (AI) solutions that redefine customer experiences in the financial services industry? ABN AMRO’s AI team is seeking a visionary GenAI Project Lead to guide our efforts in leveraging AI across various domains in banking, including enhancing customer interaction within our contact center. As GenAI Project Lead, you’ll drive innovation, collaborate closely with business counterparts and champion the implementation of AI solutions that revolutionize the banking experience.

Your Work

· Lead projects in (Gen)AI, developing cutting-edge solutions (e.g. to summarize and analyze customer conversations for our contact center), but also for various other domains in banking, ensuring seamless integration and maximum impact.

· Collaborate with entrepreneurs and business experts to ideate, design and implement AI solutions tailored to the address the unique challenges of our employees and customers.

· Co-create AI use cases and business cases with counterparts and business lines or ventures, with a focus on improving customer engagements and satisfaction across all touchpoints.

· Manage the vision, road map and backlog of AI initiatives to ensure a successful deployment and adoption across different areas of the bank.

· Drive risk related processes to ensure compliant production and implementation of AI solutions within the bank.

· Fostering culture of innovation and collaboration with the AI team empowering members to thrive and deliver exceptional results by mentoring and coaching junior and mid-level colleagues nurturing their growth and development within the AI domain.

Working Environment

Join the vibrant artificial intelligence team at Strategy & Innovation located in Amsterdam, where hybrid working opportunities are abound. Immerse yourself in a startup like atmosphere where every day presents new opportunities to create measurable impact for the bank. Embrace an open team culture that encourages initiative and provides daily coaching for junior team members.

Your Profile

· Proven track record in leading AI initiatives with a focus on transforming customer interactions (minimum 5 years).

· Deep understanding of (Gen)AI technologies and their pratical applications.

· Excellent communicator with the ability to engage and collaborate effectively with technical and business stakeholders.

· Visionary leader who can drive innovation and navigate complex challenges to deliver tangible results.

· Preference for candidate with startup or entrepreneurial experience along with familiarity working in agile environments.

Ready to lead the charge in transforming customer interactions with AI? Apply now and be part of our dynamic team!

Please note: Instead of a traditional motivational letter, we ask you to write your responses to the following questions:

· Tell us about an AI project that you are proud of, what your role was in that project and how you managed the team to achieve the desired result.

· Describe how an ideal working week would look for you as GenAI Project Lead at ABN AMRO. What activities would you be doing, also point out activities that you wouldn’t like to be doing.

· Describe a project or situation that you found yourself in where you had to achieve something difficult and where you had to reach out beyond your normal responsibilities to achieve the desired result. Explain the role that you played in resolving this challenge.

Your responses will help us understand your experience and how you drive and lead projects to create recognizable impact for our customers and employees.

We are offering

The opportunity to be the best you can be, work flexible hours and lots of room to grow both personally and professionally
A competitive yearly salary ranging from EUR 58.000 – EUR 83.000 (based on 36-hour workweek) and a supplementary benefit budget of 11%, which you can spend on additional fringe benefits
A personal development budget of EUR 1.000 per year
An annual public transportation pass
A solid pension plan